No cashback/promotions – you will not be eligible to claim the benefit of a cashback (if offered) or benefit from other Canon promotions in your region. Poor quality manuals – no manual in your language or unreadable photocopies are often supplied by “grey” retailers. Hazardous or poor quality non-Canon power cords or mains adaptors – unsafe third party products may be included which are not approved by Canon and do not satisfy local regulations. Alternatively, if warranty servicing is provided by the seller it may be provided by independent service centres, whose warranty services are not in line with Canon standards. If the seller is located outside of your region, then you may not receive the help you expect from the seller. On the bottom of the camera printed in black, grey or white. It can be found in the following locations which are highlighted in the images below. It is up to the retailer to provide warranty support for grey goods. The serial number for your EOS camera will generally be 12 digits long, however for some older models the serial number may be 6 or 10 digits long. Refunds and returns may be difficult or impossible - as sellers outside your region may not be subject to your local consumer legislation on product returns.Ĭonsumer warranty may be not available - grey goods will not be eligible to benefit from local Canon warranty support.

If you remain unsure whether your Canon product is intended for sale in your region, simply send the model name and serial number to. If you want to check the serial number of a lens that was sold as part of a kit, the model name of the body of the kit needs to be selected from the model list below. Extra import duties or customs charges – these may be imposed on top of the quoted grey goods’ price. Please note that this query service is limited to compact digital cameras, DSLR and Mirrorless cameras, Lenses and consumer camcorders.

Canon camera serial number lookup